Nearly 40% of productivity gains in the workplace due to artificial intelligence are being lost to rework and low-quality output, according to new research from enterprise AI platform Workday.
The report found that while AI is helping employees finish tasks more quickly, only 14% of workers said they “consistently achieve net-positive outcomes from AI use,” meaning that only a small percentage use AI to improve the quality of their work or support higher-value judgment and decision-making. Human resource workers reported the highest levels of AI-related rework (38%).
For every 10 hours of efficiency gained through AI, almost four hours end up being lost to fixing the output, per the research. “As a result, roughly 37% of the time saved through AI is being offset by rework,” the report said. In total, Workday estimated that highly engaged employees lost 1.5 weeks of time per year fixing AI outputs.
